Terms of service

Terms of Service

Welcome to Pretty Petty Co. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully.

General Conditions

  • By placing an order, you confirm that you are at least the age of majority in your state or have permission from a parent or guardian.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Prices, products, and availability are subject to change without notice.

Product Information & Availability

  • We make every effort to display product details, colors, and descriptions as accurately as possible. However, colors may vary due to screen settings.

  • Measurements and fit descriptions are provided as a guide only.

  • Inventory is limited, and items may sell out at any time.

Preorders

  • Preorder items are clearly labeled on their product listings.

  • Preorders will not ship until the item arrives to us.

  • Each preorder item includes an estimated Turnaround Time (TAT) listed on the product page.

  • TATs are estimates and may change due to supplier delays.

  • Orders containing preorder items will ship together once all items are in stock unless ordered separately.

Shipping

  • In-stock items ship ASAP, typically within 1–3 business days.

  • Shipping timeframes begin after processing.

  • Pretty Petty Co is not responsible for carrier delays once a package has shipped.

  • Customers are responsible for ensuring the correct shipping address is entered at checkout.

Refunds & Exchanges

  • All sales are final. We do not offer refunds.

  • Exchanges for store credit only may be accepted if items are returned within 7 business days of delivery.

  • Items must be unworn, unused, and in original packaging.

  • Clearance, final sale items, and accessories are not eligible.

  • Return shipping costs are the responsibility of the customer.

Please refer to our Refund & Exchange Policy for full details.

Contact Policy

  • Email is the only form of customer support.

  • 📧 prettypettyco26@gmail.com

  • We do not respond to social media DMs, comments, or messages.

  • Emails are answered in the order received during business hours.

Lost, Damaged, or Incorrect Items

  • If your order arrives damaged or incorrect, please contact us via email within 48 hours of delivery.

  • Claims made after this timeframe may not be eligible for resolution.

Intellectual Property

  • All content on this website, including logos, images, text, and designs, is the property of Pretty Petty Co and may not be copied or used without written permission.

Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time.

  • Continued use of our website constitutes acceptance of any changes.

By purchasing from Pretty Petty Co, you acknowledge that you have read, understood, and agreed to these Terms of Service.